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Cure your foot pain! About Us Dr Foot LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@drfoot.co.uk.
Registered company name : Dr Foot
Address: PO Box 13426, Birmingham, West Midlands, B25 9BX, United Kingdom.
Telephone number: Freephone 0800 19 53 440 between 9am and 5pm GMT Monday to Friday.
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Please note that prices displayed in dollars are approximate prices only are subject to changes in the currency rate.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Please note all cheque's and postal orders are paid into our account within 28 days.
We accept Visa, Mastercard, Switch & Solo.
Please note that we are not obligated to sell you the item at the advertised price in the event of a typographic error.
If you would like to order by telephone, Freephone 0800 19 53 440 between 9am and 5pm GMT Monday to Friday to place your order.
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Shipping And Handling Delivery of Foot Products within mainland UK is currently FREE OF CHARGE!!
Delivery of Foot Products to Europe Union Member States £4.00 (EUR 5.96)
Delivery of Foot Products to United States of America and Canada £4.00 ($7.60)
Delivery of Foot Products to Rest of the World £4.00 ($7.60)
Please note that the delivery costs will be added manually to your order and will not be present on your invoice. Also due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound. |
| Delivery Schedule We endeavour to fulfil U.K orders within 4-5 working days. For overseas orders we advise 10-15 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email. |
| Back Orders All products are subject to availabilty. If your order cannot be fulfilled you will be informed and you will be offered an alternative product or later delivery date. |
| Tax Charges The prices shown on our pages are the same for all people regardless of their country of purchase. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption, and transferred using SSL encrypted technology. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee If you are not completely satisfied with your purchase, you can return it within 28 days of despatch in its original "Unused Condition" and we will refund the product price. If the item is faulty within 28 days we will provide a replacement product. This will not include your postage costs. This does not affect your statutory rights as a consumer.
Should you have a complaint against Dr Foot for whatever reason please do not hesitate to email us at complaints@drfoot.co.uk Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Dr Foot will endeavour to respond to any form of complaint within five working days from receiving your email.
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| Reaching Us We can be contacted by email at enquiries@drfoot.co.uk, or telephone Freephone 0800 19 53 440 between 9am and 5pm GMT Monday to Friday. International customers can reach us on +44 121 244 9249. |
| Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not disclose buyers information to third parties. The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart. |
Returns Policy If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. This does not affect your statutory rights as a consumer. Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a partial refund. All incorrectly ordered goods or unwanted products are subject to a 15% restocking charge
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