|About Us Dr Foot LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.|
Registered company name : Dr Foot
Address: Dr Foot, PO Box 13426, Birmingham, West Midlands, B25 9BX
Telephone number: Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday.
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.|
Please note that prices displayed in dollars are approximate prices only and are subject to changes in the currency rate.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Please note all cheque's and postal orders are paid into our account within 28 days.
We accept American Express, Visa, Mastercard, Maestro & Solo.
Please note that we are not obligated to sell you the item at the advertised price in the event of a typographic error.
If you would like to order by telephone, Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday to place your order.
|Shipping And Handling Delivery of Foot Products within mainland UK via Royal Mail 2nd Class Recorded Delivery is currently £2.99|
Delivery of Foot Products within mainland UK via Royal Mail 1st Class Recorded Delivery is £3.99
Delivery of Foot Products to Europe Union Member States £8.99 (EUR 11.20)
Delivery of Foot Products to United States of America and Canada £8.99 ($15.99)
Delivery of Foot Products to Rest of the World £8.99 ($15.99)
Please note that the delivery costs will be added manually to your order and will not be present on your invoice. Also due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound. All items are dispatched via royal mail recorded delivery and a signature is required upon delivery.
|Delivery Schedule We endeavour to fulfil U.K orders within 4-5 working days. For overseas orders we advise 10-15 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email.|
|Back Orders All products are subject to availabilty. If your order cannot be fulfilled you will be informed and you will be offered an alternative product or later delivery date.|
|Tax Charges The prices shown on our pages are the same for all people regardless of their country of purchase. We dont charge VAT.|
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption, and transferred using SSL encrypted technology. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee If you are not completely satisfied with your purchase, you can return it within 28 days of dispatch in its original "Unused Condition" and we will refund the product price. If the item is faulty within 28 days we will provide a replacement product. This does not affect your statutory rights as a consumer.|
Should you have a complaint against Dr Foot for whatever reason please do not hesitate to email us at email@example.com Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Dr Foot will endeavour to respond to any form of complaint within five working days from receiving your email.
|Reaching Us We can be contacted by email at firstname.lastname@example.org, or telephone Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday. International customers can reach us on +44 121 772 2463.|
|Returns Policy If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. This does not affect your statutory rights as a consumer. |
Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a refund. Please note that all products sold within the UK include postage costs however no return carriage refunds can be given for returned, unwanted or incorrectly ordered products. Returned orders must be unmarked and resalable, damaged goods may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery.
Insoles and Orthotic Modifications
Custom modifications to orthotics/ insoles are not refundable. However if a custom modification has become faulty we will endeavor to repair the item for you. All "options" stated on the orthotic/insole pages are classed as modifications and thus are not standard.
Exchanges For exchanges please send the product back to our offices for an exchange with a covering note quoting your order number, product required, name and address.To be accepted for exchange, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Footwear and insoles must be in their original, unworn condition with no marks or wear and tear visible. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund or exchnage issued. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery. Please allow up to 15 business days for us to receive and process your returned merchandise.
Lost Orders If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas) from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail.
All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered.
By purchasing products and/or services from the Dr Foot, you agree to be bound by and accept the terms and condtions above.