Dr Foot Terms And Conditions

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Cure your foot pain!

About Us Dr Foot LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@drfoot.co.uk.

Registered company name : Dr Foot

Address: Dr Foot, PO Box 13426, Birmingham, West Midlands, B25 9BX

Telephone number: Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday.
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

Please note that prices displayed in dollars are approximate prices only and are subject to changes in the currency rate.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Please note all cheque's and postal orders are paid into our account within 28 days.

We accept American Express, Visa, Mastercard, Maestro & Solo.

Please note that we are not obligated to sell you the item at the advertised price in the event of a typographic error.

If you would like to order by telephone, Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday to place your order.
Shipping And Handling Delivery of Foot Products within mainland UK via Royal Mail 2nd Class Recorded Delivery is currently £5.99

Delivery of Foot Products within mainland UK via Royal Mail 1st Class Recorded Delivery is £6.99

Delivery of Foot Products to Europe Union Member States £9.99 (EUR 14.20)

Delivery of Foot Products to United States of America and Canada £9.99 ($18.99)

Delivery of Foot Products to Rest of the World £9.99 ($18.99)

Please note that the delivery costs will be added manually to your order and will not be present on your invoice. Also due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound. All items are dispatched via royal mail recorded delivery and a signature is required upon delivery.
Delivery Schedule We endeavour to fulfil U.K orders within 4-5 working days. For overseas orders we advise 10-15 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email.
Back Orders All products are subject to availabilty. If your order cannot be fulfilled you will be informed and you will be offered an alternative product or later delivery date.
Tax Charges The prices shown on our pages are the same for all people regardless of their country of purchase. We dont charge VAT.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption, and transferred using SSL encrypted technology. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee If you are not completely satisfied with your purchase, you can return it within 28 days of dispatch in its original "Unused Condition" and we will refund the product price. If the item is faulty within 28 days we will provide a replacement product. This does not affect your statutory rights as a consumer.

Should you have a complaint against Dr Foot for whatever reason please do not hesitate to email us at complaints@drfoot.co.uk Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Dr Foot will endeavour to respond to any form of complaint within five working days from receiving your email.
Reaching Us We can be contacted by email at enquiries@drfoot.co.uk, or telephone Freephone 0800 19 53 440 between 9am and 4pm GMT Monday to Friday. International customers can reach us on +44 121 772 2463.
Privacy Policy Dr Foot treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard your privacy, This Policy explains how we protect and manage any personal data* you share with us and that we hold about you, including how we collect, process, protect and share that data.

*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.

How we obtain your personal data
Information provided by you
You provide us with personal data either on your order form, via an online application or over the telephone. This includes name, address, email address, telephone number and payment instructions. We use this information in order to manage and administer your order/purchase activity.
We may also keep information contained in any correspondence you may have with us by post or by email.
The provision of this personal data is essential for us to be able to collect payments for your purchases and to administer your account, including verifying your identity when you contact us to discuss your account. This means that the legal basis of our holding your personal data is for the performance of a contract.

Information we get from other sources
We only obtain information from third parties if this is permitted by law. We may also use legal public sources to obtain information about you, for example, to verify your identity.
This information (including your name, address, email address, telephone number etc.), as relevant to us, will only be obtained from reputable third-party companies that operate in accordance with the General Data Protection Regulation (GDPR). You will already have submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer

How we use your personal data
We use your personal data to manage and administer your account as a controller and processor. We undertake at all times to protect your personal data, including any health and financial details, in a manner which is consistent with the requirements of the GDPR (General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standards (where payments are taken by credit/debit card) concerning data protection. We will also take reasonable security measures to protect your personal data in storage.

Do we use your personal data for marketing purposes?
Yes. Any information that you choose to give us may be used for marketing purposes by us including sending catalogues, special offers, newsletters and other information relevant to Dr Foot's products and services.

Information about cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Sharing information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties.

Categories of third parties

" any mailing or printing agents, contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential;
" anyone to whom we may transfer our rights and duties under any agreement we have with you;

Transfer of your personal data outside of the European Economic Area (EEA)
We do not transfer your personal data outside the EEA. If in the future we transfer your personal data outside of the EEA, in accordance with the terms of this Policy, we will make sure that the receiver agrees to provide the same or similar protection as we do and that they only use your personal data in accordance with our instructions.

How long do we keep this information about you?

We keep information in line with our retention policy. These retention periods are in line with the length of time we need to keep your personal information in order to manage and administer your account. They also take into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of.

Data subject rights
Subject access requests
The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the "data subject") the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one calendar month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following
" sources from which we acquired the information;
" the purposes for processing the information; and
" persons or entities with whom we are sharing the information.

Right to rectification
You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you, the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure
You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay.

Right to restriction of processing
Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:
1. the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
2. the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction in its use;
3. we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
4. you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of personal data or restriction of processing
We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.

Right to data portability
You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.

Right to object
You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.

Right to not be subject to decisions based solely on automated processing
We do not carry out any automated processing, which may lead to an automated decision based on your personal data.

Invoking your rights
If you would like to invoke any of the above data subject rights with us, please email us at info@drfoot.co.uk

Accuracy of information
In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Important information
Questions and queries
If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the personal data we hold, please email us at info@drfoot.co.uk

Policy changes
This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given to us without your prior agreement. The latest version of this policy can be found at https://www.drfoot.co.uk/acatalog/info.html

Returns Policy If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. This does not affect your statutory rights as a consumer.

Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a refund. Please note that all products sold within the UK include postage costs however no return carriage refunds can be given for returned, unwanted or incorrectly ordered products. Returned orders must be unmarked and resalable, damaged goods may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery.

Insoles and Orthotic Modifications

Custom modifications to orthotics/ insoles are not refundable. However if a custom modification has become faulty we will endeavor to repair the item for you within 30 days of date of purchase. All "options" stated on the orthotic/insole pages are classed as modifications and thus are not standard.

Exchanges For exchanges please send the product back to our offices for an exchange with a covering note quoting your order number, product required, name and address.To be accepted for exchange, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Footwear and insoles must be in their original, unworn condition with no marks or wear and tear visible. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund or exchnage issued. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery. Please allow up to 15 business days for us to receive and process your returned merchandise.

Lost Orders If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas) from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail.

All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered.

By purchasing products and/or services from the Dr Foot, you agree to be bound by and accept the terms and condtions above.